Refund policy
Cancellation / Return / Exchange
All products ordered at La Maison de Lyllis are in the best possible condition, but will be canceled, returned or exchanged only in the following cases. You can return the item within 7 days of receiving it.
In addition, we accept returns and exchanges depending on the situation, such as [the size did not fit].
Please contact us from the contact form once.
We will only accept it if you have not worn it or if you have all the accessories such as tags.
* In that case, please bear the shipping fee.
In the case of returns or exchanges due to defects in our shop
(1) When there is a defect in the product that is recognized as an initial defect
(2) When a product different from the ordered content arrives
(3) In the case of a product damaged during delivery (confirmation with the delivery company may be required)
We will only return or exchange if any of the above applies.
* We will bear the shipping cost for the above returns. Sorry to trouble you, but please let us know by phone or email.
(4) When none of the following applies and the product is returned within 7 days after the product arrives according to the procedure separately determined by the Company. However, if you do not return it within 7 days of the return application, you will not be able to return it.
(1) Used, repaired, washed, or cleaned (2) If the product tag / label is separated and lost (3) The condition of the product (including but not limited to the box and product accessories) at the time of return. If the product is damaged, soiled, lost, etc. compared to when it was delivered ④ If the product smells, becomes dirty, or is scratched by the customer ⑤ The package is part of the product When the package is opened ⑥ When the product has a description of "Not eligible for return / exchange" on the sales page
(1) Used, repaired, washed, or cleaned (2) If the product tag / label is separated and lost (3) The condition of the product (including but not limited to the box and product accessories) at the time of return. If the product is damaged, soiled, lost, etc. compared to when it was delivered ④ If the product smells, becomes dirty, or is scratched by the customer ⑤ The package is part of the product When the package is opened ⑥ When the product has a description of "Not eligible for return / exchange" on the sales page
⑦ We cannot accept returns, changes, or cancellations for made-to-order products and made-to-order products.
――Please contact us in advance if you wish to cancel, return or exchange even if the conditions are met.
-Please bear the return shipping fee for returns due to customer's convenience when the product is not defective.
--If the customer returns the product without contacting us, we may not be able to accept cancellations, returns, or exchanges.
Return method
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Please contact us by email, contact form or phone.
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We will explain how to reply and return.
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Please make sure that the item is tagged and that the condition of the item is the same as when it was delivered. If the conditions are not met, returns and refunds may not be approved.
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We will bear the shipping cost for returning the product if it is defective except for the customer's convenience.
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We will process the refund as soon as the item arrives at our company.
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Refunds are only available for items returned in accordance with the return policy. In the unlikely event that the return policy is not met, the returned product will be returned to you. Please note.
In addition, due to sales regulations, returns must be returned from the country in which the item was ordered. please note.